Privacy Policy Acewincuci — Our Commitment to Your Data Security

1 Information We Collect

Acewincuci collects your personal information through several channels — during the account registration process, during platform use, when you interact with customer support, and automatically through technologies such as cookies and server logs.

Below are the categories of information we collect and the purposes for collecting them:

We only collect information that is genuinely necessary for the stated purposes. acewincuci does not request irrelevant or sensitive information beyond what is required for platform operations.

2 How We Use Your Information

All information collected by acewincuci is used solely for platform operations, service improvement, and legal compliance. We do not use your data for unrelated purposes without your consent.

• To process account registration and verify the identity of new members.
• To process deposit and withdrawal transactions securely and accurately.
• To contact members regarding customer support, account notifications, and relevant promotions.
• To detect and prevent fraudulent activity, money laundering, and platform abuse.
• To comply with legal requirements, court orders, or requests from legitimate authorities.
• To analyse usage patterns and improve the design and functionality of the acewincuci platform.
• To send promotional notifications to members who have opted in to receive them.

3 Information Sharing With Third Parties

Acewincuci takes a strictly limited approach to data sharing. Your personal information will not be sold, rented, or shared for commercial purposes with any third party. However, there are specific situations where sharing information is necessary for platform operations:

• Payment providers: Transaction information is shared with approved payment service providers such as banks and e-wallet operators solely for the purpose of processing your transactions.
• Game provider partners: Minimum technical data required to enable access to games is shared with our game software providers who have signed confidentiality agreements.
• Legal authorities: Acewincuci will disclose required information when mandated by law, court order, or legitimate government authority.
• Technical service providers: Cloud computing, analytics, and cybersecurity service providers that support platform operations, subject to strict data processing agreements.

4 Cookies and Tracking Technologies

Acewincuci uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored in your web browser when you visit our site.

There are three types of cookies we use:

• Essential Cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled as they affect critical functionality.
• Performance Cookies: To help us understand how members use the platform, which pages are visited most frequently, and where technical issues occur.
• Preference Cookies: To save your personal settings such as language preference and display options for a more convenient future experience.

You can manage your cookie settings through your web browser at any time. Disabling certain cookies may affect the functionality of some sections of the acewincuci platform.

5 Data Retention Period

Acewincuci retains members' personal information for as long as necessary to fulfil the purposes stated in this privacy policy, or as required by applicable laws and regulations.

• Active account data is retained for as long as the account remains active and in use.
• Following account closure, transaction and identity records are retained for a minimum of 5 years for legal compliance purposes.
• Access logs and technical data are retained for 12 months before being securely deleted.
• Customer support communication data is retained for 3 years for reference and service improvement purposes.

Once the retention period expires, your data will be securely deleted or anonymised using industry-standard methods.

6 Your Rights as a Member

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have several rights regarding your personal data held by acewincuci. We fully respect and facilitate the exercise of these rights.

To submit any request relating to the above rights, please contact the acewincuci customer support team via Live Chat. We will process your request within 14 business days.

7 Account Security and Member Responsibilities

While acewincuci implements robust technical security measures, the security of your account also depends on your own actions. The following are best practices we recommend to all members:

• Use a strong and unique password for your acewincuci account — a combination of uppercase letters, lowercase letters, numbers, and symbols.
• Do not share your login credentials with anyone, including family members.
• Log out of your account when using a shared device or public Wi-Fi network.
• Enable two-factor authentication (2FA) where available for an added layer of security.
• Contact us immediately if you suspect any suspicious activity on your account.

8 Privacy Policy Amendments

Acewincuci reserves the right to update or amend this privacy policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any material amendments will be communicated to members via in-platform notifications or email at least 7 days before taking effect.

It is the member's responsibility to review this page periodically. The latest update date is always displayed at the top of this page. Continued use of the acewincuci platform after amendments take effect constitutes acceptance of the revised policy.